Delta Publishing Catalogue


Delta Business Communication Skills

Author: Susan Lowe

ISBN: 9783125013209


Telephoning works with the skills and language required to conduct successful phone calls in English.

The units cover:

  • focus on listening
  • making calls
  • receiving calls
  • receiving and leaving messages
  • dealing with problems
  • conference calls

Six core units contain:

  • warmer to raise awareness of the skills involved in effective communication and to introduce different strategies for developing these skills.
  • presentation and practice of core language connected to each skill.
  • over to you, which allows students to apply what they have learned to their real-life work situation.

In addition:

  • a needs analysis helps learners think about their strengths and weaknesses in English and identify and prioritize their learning needs
  • a personal learning journal helps students monitor their learning during the course
  • a review helps consolidate the language work students have done in each unit
  • a reference section lists the vocabulary, grammar and phrases covered in each unit
  • an answer key, including suggested answers and audio scripts

Telephoning is designed for classroom use  but is also suitable for self-study.

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# Name Type Size
# Name ISBN
# Name Type Size
2Sample Unit.pdf92.82

Susan Lowe

Bio coming soon.