Master the key communication skills required in international business English

  • Coursebook
Telephoning Cover
Author: Susan Lowe
Series:Delta Business Communication Skills
Level:Pre-intermediate - Intermediate / B1-B2
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Key features

Telephoning works with the skills and language required to conduct successful phone calls in English.

The units cover:

  • focus on listening
  • making calls
  • receiving calls
  • receiving and leaving messages
  • dealing with problems
  • conference calls

Telephoning provides six core units, each containing these sections:

  • warmer to raise awareness of the skills involved in effective communication and to introduce different strategies for developing these skills.
  • presentation and practice of core language connected to each skill.
  • over to you, which allows students to apply what they have learned to their real-life work situation.

In addition, the book contains:

  • a needs analysis to help learners to think about their strengths and weaknesses in English and to identify and prioritize their learning needs
  • a personal learning journal to help students monitor their learning during the course
  • a review to help consolidate the language work students have done in each unit
  • a reference section listing the vocabulary, grammar and phrases covered in each unit
  • an answer key, including suggested answers and audio scripts

Telephoning is designed for classroom use, but is also suitable for self-study.


This book integrates language work, business skills and telephone work, and works well on all three levels.

Simon Mumford

IATEFL/BESIG Business Issues, PDF

Component ISBNs

Coursebook 978-1-900783-79-8

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