Key features

Telephoning works with the skills and language required to conduct successful phone calls in English.

The units cover:

• focus on listening
• making calls
• receiving calls
• receiving and leaving messages
• dealing with problems
• conference calls

Telephoning provides six core units, each containing these sections:

• warmer to raise awareness of the skills involved in effective communication and to introduce different strategies for developing these skills.
• presentation and practice of core language connected to each skill.
• over to you, which allows students to apply what they have learned to their real-life work situation.

In addition, the book contains:

• a needs analysis to help learners to think about their strengths and weaknesses in English and to identify and prioritize their learning needs
• a personal learning journal to help students monitor their learning during the course
• a review to help consolidate the language work students have done in each unit
• a reference section listing the vocabulary, grammar and phrases covered in each unit
• an answer key, including suggested answers and audio scripts

Telephoning is designed for classroom use, but is also suitable for self-study.