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DELTA BUSINESS COMMUNICATION SKILLS SERIES

Master the key communication skills required in international business English
The series

The Delta Business Communication Skills Series is designed to help learners at pre-intermediate and intermediate level to master the key communication skills required in international business English today. 

The first five titles in the series are E-mailing, Telephoning, Socialising, Presenting and Negotiating. Each title consists of a book and audio CD, packaged together.
Each book provides six core units, each containing these sections:
 
warmer to raise awareness of the skills involved in effective communication and to introduce different strategies for developing these skills
presentation and practice of core language connected to each skill
over to you, which allows students to apply what they have learned to their real-life work situation
   

In addition, each book contains:
a needs analysis to help learners to think about their strengths and weaknesses in English and  to identify and prioritize their learning needs
a personal learning journal to help students monitor their learning during the course
a review to help consolidate the language work students have done in each unit
a reference section listing the vocabulary, grammar and phrases covered in each unit
an answer key, including suggested answers and audio scripts
   

Each book in the series is designed for classroom use, but is also suitable for self-study.


 

 


E-MAILING

By Louise Pile

E-mailing aims to develop both the skills and language needed to write effective business emails in English.

The units cover:
getting started
structuring your message
being clear and concise
choosing the right level of formality
getting the tone right
checking before you send

Downloadable pages:

ISBN 1 900783 81 9

Publication date - December 2004

 

 

 


TELEPHONING

By Susan Lowe

Telephoning works with the skills and language required to conduct successful phone calls in English.

The units cover:
focus on listening
making calls
receiving calls
receiving and leaving messages
dealing with problems
conference calls

Downloadable pages:

ISBN 1 900783 79 7

Publication date - October 2004

 

 

 


Socialising

By David King

Socialising helps learners of Business English to develeop the skills and language needed to establish and build effective social relationships with present and future business partners.

The book practises language and skills in the following areas:

Opening a conversation
Making conversation
Building rapport
Entertaining
Making arrangements
Leave-taking

Downloadable pages:

ISBN 1 900783 94 0

 

 

 

 


Presenting

Authors: Susan Lowe and Louise Pile

At some time or other most of us have to make a presentation of some sort. Speaking to an audience can be a very challenging experience in one’s own language, let alone in a foreign one.

Presenting addresses both the skills and the language required for giving effective presentations.

The six units cover:
The first few minutes.
Using equipment.
Organising what you want to say.
Maintaining interest.
Dealing with problems and questions.
Summarising and concluding.

ISBN 1 900783 95 9

Publication date: June 2006

 

 


Negotiating

Authors: Susan Lowe and Louise Pile

Being able to negotiate well is important in a wide range of business situations, from agreeing delivery terms with a supplier to discussing working conditions with your boss.
Negotiating focuses on the skills and language students need to be able to negotiate confidently and effectively in both formal and informal business situations.

The units cover:
Preparing to negotiate
Opening the negotiation
Making and reacting to proposals
Reaching agreement
Involving others
Concluding the deal


Downloadable pages:
- Contents
- Sample Unit

ISBN 978 1 905085 13 2

Publication date: September 2007